Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of Estamp

01. What is ESTAMP Whistheblowing Channel?

This is a means of communication that Estamp makes available to all its employees, collaborators, clients, suppliers and other interlocutors who have a relationship with the company. This medium can be used to send communications regarding any legal non-compliance.

A series of categories have been defined to help classify communications by area, thus facilitating their management and the completion of data collection forms.

02. If there is a matter of emergency, should I use this channel?

No, this channel is not intended to handle emergencies or emergencies. Contact the authorities or emergency services in this case.

03. Is anonymity guaranteed in the complaint?

In the reporting process you can decide whether or not to report your personal data. If you decide not to do so, you will need to set up your own monitoring through the reporting channel to see the progress and resolution. The channel will provide you with a username and password to access the progress of the report. The channel is independent of the company and does not record information on the ip from where you connect.

04. If I have lost my password to check the status of my complaint, what can I do?

Unfortunately, for security reasons, only the alerter knows his/her access code and password. If you lose either of them, you will not be able to follow up the communication. This does not mean that the communication will not follow its course, but simply that you will not be able to see how it is progressing, or to provide more information if the company requires it. It is therefore very important that you write down the access code and password of the report.

05. What types of offences can I report?

The Channel allows you to report:

-Infringements of European Union Law in accordance with the content of Directive 2019/1937, of 23 October.

-Crimes contained in the Spanish Criminal Code, as well as conduct that may entail administrative offences for the company.

-Conduct contrary to the internal policies approved by the company.

06. Who is in charge of  handling the complaints?

Estamp's Compliance Body, which is responsible for completing the resulting investigations and archiving them, if no irregularity is detected, or proposing the appropriate measures to the General Management, if deemed appropriate.

07. When will I receive a response to my complaint or query, and what is the timeframe for resolution?

The Compliance Body will communicate the acceptance of the complaint/consultation made through this electronic channel within a maximum period of 7 days. The deadline for resolving the case will be 3 months.

08. What happens if the content of a complaint is subsequently found to be false?

The important thing is to act in good faith and that there is reason to believe that the reported facts are true. Estamp does not expect the reporter to investigate the facts. It is the Compliance Body that should take over this function. If the investigation concludes that no breach has occurred, and it is concluded that the whistleblower (if voluntarily identified) has acted in good faith, the whistleblower should not fear any consequences.

09. How is personal data processed?

De acuerdo con lo dispuesto en la normativa de protección de datos vigente, Estamp es responsable del tratamiento, gestión y almacenamiento de los datos personales de todas las personas involucradas en las denuncias. Tanto estas como los expertos externos contratados cumplen con las medidas técnicas y organizativas necesarias para garantizar la seguridad de los datos y evitar su alteración, pérdida y tratamiento o acceso no autorizado.

La plataforma está diseñada para aplicar la normativa vigente en protección de datos personales, en concreto el artículo 24, de canales de denuncia.